Terms & Conditions
Welcome to Expert Pharmacy L.L.C. (“Expert Pharmacy”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, https://expertpharmacy.online (“Website”), and the purchase of products and services through our Website.
By accessing or using our Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our Website.
1. Eligibility
By using our Website, you confirm that:
- You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and up to date.
- You will use the Website only for lawful purposes.
2. Products and Services
Expert Pharmacy L.L.C. offers pharmaceutical products, medical devices, health supplements, personal care products, baby care products, wellness products, and other healthcare items.
All products are subject to availability.
We reserve the right to:
- Modify or discontinue products without prior notice.
- Limit quantities purchased.
- Refuse any order at our sole discretion.
3. Medical Disclaimer
The information provided on this Website is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
Always consult your physician, pharmacist, or other qualified healthcare professional before using any medicine, supplement, or medical device.
Never disregard professional medical advice because of information found on this Website.
4. Prescription Medicines
Prescription-only medicines may require a valid prescription issued by a licensed healthcare professional in accordance with UAE laws.
Expert Pharmacy L.L.C. reserves the right to:
- Verify prescriptions
- Contact the prescribing physician where necessary
- Refuse the sale of prescription medicines if legal requirements are not met
5. Pricing
All prices displayed on the Website are in United Arab Emirates Dirhams (AED) unless otherwise stated.
Prices include applicable VAT where required by UAE law.
Prices may change without prior notice.
6. Orders
After placing an order, you will receive an order confirmation.
Receipt of an order confirmation does not guarantee acceptance.
We reserve the right to cancel or refuse orders due to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Regulatory restrictions
- Incomplete customer information
7. Payment
We accept approved payment methods available on the Website.
Payments are processed securely through trusted third-party payment providers.
Expert Pharmacy L.L.C. does not store your complete credit or debit card information.
8. Shipping and Delivery
Delivery times are estimates and may vary depending on location, weather conditions, public holidays, and courier availability.
Expert Pharmacy L.L.C. is not responsible for delays caused by events beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
9. Returns and Refunds
Returns, exchanges, and refunds are subject to our Refund & Returns Policy.
Due to health and hygiene regulations, certain products such as medicines, opened supplements, personal care items, and baby formula may not be eligible for return unless defective or supplied incorrectly.
10. Product Information
We make every reasonable effort to ensure product descriptions, images, ingredients, and pricing are accurate.
However:
- Packaging may change without notice.
- Product images are for illustration purposes only.
- Manufacturers may update formulations or packaging.
Always read the product label before use.
11. User Accounts
If you create an account, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting access to your account.
- All activities carried out under your account.
Notify us immediately if you suspect unauthorized use of your account.
12. Prohibited Use
You agree not to:
- Use the Website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or viruses.
- Copy, reproduce, or distribute Website content without permission.
- Interfere with the Website’s operation or security.
13. Intellectual Property
All content on this Website, including text, graphics, logos, product images, trademarks, icons, and software, is the property of Expert Pharmacy L.L.C. or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, or distributed without prior written permission.
14. Limitation of Liability
To the fullest extent permitted by UAE law, Expert Pharmacy L.L.C. shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Delays in delivery
- Misuse of products
- Allergic reactions or side effects resulting from failure to follow product instructions or medical advice
Our total liability shall not exceed the amount paid for the relevant order, except where otherwise required by law.
15. Privacy
Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
16. Third-Party Links
Our Website may contain links to third-party websites for your convenience.
We do not control or endorse these websites and are not responsible for their content, products, services, or privacy practices.
17. Force Majeure
Expert Pharmacy L.L.C. shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, pandemics, internet outages, labor disputes, or transportation disruptions.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.
Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts of the UAE.
19. Changes to These Terms
Expert Pharmacy L.L.C. reserves the right to update or modify these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on this Website. Continued use of the Website constitutes acceptance of the revised Terms.
20. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Expert Pharmacy L.L.C.
Website: https://expertpharmacy.online
Email: supprt@expertpharmacy.online
Phone: 971501866911
Business Hours: Sunday – Saturday 09:00 – 02:00
