Return & Refund Policy
1. Introduction
Welcome to https://expertpharmacy.online/ (“Website”). This Return & Refund Policy outlines the terms under which products purchased from the Website may be returned or refunded. By using this Website, you accept and agree to be bound by this policy as well as the Terms and Conditions of the Site.
2. General Policy
Due to the sensitive nature of pharmaceutical and healthcare products, returns and refunds are governed by strict guidelines in accordance with UAE health regulations.
- Products once sold are generally non-returnable and non-refundable unless they meet the return eligibility criteria.
- Returns will only be accepted for items that are damaged, defective, or incorrectly supplied.
- Products must be unused, unopened, and in their original packaging.
- Requests for returns must be made within 7 days from the date of delivery.
3. Refund Policy
Refunds will be processed only through the original mode of payment used during the purchase. If the refund is applicable, the amount will be credited to your card or bank account within 10 to 45 days, depending on the issuing bank’s policies.
4. Return and Exchange Policy
We accept returns within 7 days from the date of delivery. To be eligible for a return or exchange:
- The item must be unused and in the same condition as received.
- The item must be in its original packaging.
- Proof of purchase must be provided.
Please note that perishable goods, opened packages, and personal care products cannot be returned.
5. Non-Returnable Items
- Prescription medications: Due to health regulations and safety policies, prescription drugs cannot be returned or refunded once dispensed and delivered.
- Vitamins & supplements: Items with broken or tampered seals are not eligible for return.
- Opened or used products
- Perishable healthcare items
- Products not in original condition
6. Cancellation Policy
Customers can cancel their order within 24 hours of placing it. Once the order has been shipped, it cannot be canceled; however, you may be eligible to return the items upon delivery if they meet the return criteria. Refunds for canceled orders will be made back to the original payment method, and processing may take up to 45 days.
7. Data Privacy and Security
https://expertpharmacy.online/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://expertpharmacy.online/ (Website) cannot guarantee the security of any information that is disclosed online.
8. Third-Party Links
https://expertpharmacy.online/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
9. Policies as per Terms and Conditions
- We will not trade with or provide any services to individuals, entities, or countries sanctioned by the Office of Foreign Assets Control (OFAC) or any other relevant authority.
- Any purchase, dispute, or claim arising out of or in connection with this Website shall be governed and construed in accordance with the laws of the United Arab Emirates.
- Visa or MasterCard debit and credit cards in AED will be accepted for payment.
- The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt.
- The amount charged will be shown in your card currency.
- Cardholders must retain a copy of transaction records and policies.
10. Amendments
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective upon posting on the Website.
11. Contact Us
For any return, refund, or cancellation inquiries, please contact us through the contact details provided on the Website.
