1. Privacy Policy
Introduction
At our pharmacy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website.
Information We Collect
We may collect the following information:
Name and contact details
Email address and phone number
Delivery address
Payment details
Prescription information (if required)
How We Use Your Information
Your information may be used for:
Processing and delivering orders
Customer service and support
Prescription verification
Improving our website and services
Sending order updates and notifications
Data Protection
We use secure systems and encryption to protect customer data from unauthorized access.
Third-Party Services
We may share necessary information with trusted third parties such as payment gateways and delivery partners to complete your orders.
Customer Rights
Customers have the right to request access, correction, or deletion of personal data where applicable.
2. Shipping Policy
Delivery Areas
We provide delivery across the United Arab Emirates including:
Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain
Delivery Time
Standard delivery: 1–3 business days
Delivery time may vary depending on location and product availability.
Shipping Charges
Shipping charges may vary based on location and order value. Free delivery may be available for orders above a certain amount.
Order Tracking
Customers will receive order updates through email or SMS after the order is shipped.
3. Return & Refund Policy
Returns
Due to health and safety regulations, medicines and healthcare products cannot be returned once opened or used.
Returns may be accepted if:
The product is damaged during delivery
The wrong product was delivered
The product is defective
Refunds
Approved refunds will be processed within 5–10 business days to the original payment method.
Return Request
Customers must request returns within 48 hours of receiving the order.
4. Prescription Policy
Some medicines require a valid prescription according to UAE healthcare regulations.
Customers may be required to:
Upload a valid prescription during checkout
Share the prescription through WhatsApp or email
Provide original prescription upon delivery
Orders for prescription medicines may be cancelled if valid documentation is not provided.
5. Medical Disclaimer
Information provided on this website is for educational and informational purposes only.
It should not replace professional medical advice from licensed healthcare providers.
Always consult a doctor or pharmacist before using medications or supplements.
6.Shipping Policy
Delivery Areas
We provide delivery services across the United Arab Emirates including major cities such as Abu Dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
Shipping Charges
Standard delivery charge: AED 20
Free shipping on orders above AED 100
Delivery Time
Orders are usually delivered within 1–3 business days, depending on location and product availability.
7.Baby Food Policy
For health and safety reasons, baby food products are not eligible for return or exchange once delivered.
8.Order Confirmation
Customers will receive order confirmation and shipping updates via email or SMS after placing an order.
9.Delivery Delays
Delivery may be delayed during public holidays, weather conditions, or high order volume periods.